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SHIPPING & RETURNING

Shipping Policy

At ENZclean, we strive to provide fast, reliable, and affordable shipping to all our customers in the United States and Europe.

Shipping Rates & Delivery Time

  • Free Standard Shipping on orders over $99 (after discounts and before taxes)

  • For orders under $99, a flat shipping fee of $8.99 applies per order

  • Estimated delivery time: 10-15 business days from order confirmation

  • Orders are processed within 1-2 business days after payment confirmation

  • Shipping times may vary depending on your location, customs clearance, and local carrier performance

Shipping Carriers

We partner with trusted carriers including USPS, FedEx, UPS, DHL, and regional couriers to ensure your order arrives safely and on time.

International Shipping & Customs

For our European customers, please note that import duties, taxes, and customs fees may apply depending on your country’s regulations. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.

Order Tracking

After your order ships, you will receive a confirmation email with your tracking number. You can use this number to monitor your package online via the carrier’s website.

If you don’t receive tracking information within 3 business days of your order confirmation, please contact our support team.

 

 

Return & Exchange Policy

We want you to be completely satisfied with your ENZclean purchase. If you are not happy with your product, we offer a hassle-free return and exchange policy.

Eligibility

  • Returns or exchanges must be requested within 30 days of delivery

  • Items must be unused, in their original packaging, and in resalable condition

  • Products that are damaged or defective upon arrival are eligible for a full refund or replacement

How to Return or Exchange

  1. Contact our Customer Service at [support@enzclean.com] with your order number and reason for return/exchange

  2. Our team will guide you through the return shipping process and provide you with a return authorization if applicable

  3. Ship the item back using a traceable shipping method to the address provided by our team

  4. Once we receive and inspect the returned item, we will process your refund or send the replacement promptly

Return Shipping Costs

  • Customers are responsible for return shipping fees unless the product is defective or damaged

  • We recommend purchasing shipping insurance for your return, as we cannot be responsible for lost or damaged return packages

 

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive and inspect your return

  • Refunds will be issued to the original payment method used at purchase

  • Please note that your bank or credit card company may take additional time to post the refund to your account

 

Order Cancellation

  • Orders can be canceled within 24 hours of purchase before shipping

  • To cancel your order, please contact [support@enzclean.com] as soon as possible

  • Once the order has shipped, it cannot be canceled but can be returned following our return policy

Damaged or Missing Items

  • If your order arrives damaged or you receive the wrong item, please contact us immediately at [support@enzclean.com] with photos of the product and packaging

  • We will arrange a replacement or refund promptly at no additional cost to you

Frequently Asked Questions (FAQ)

Q: How long does shipping usually take?
A: Typically 10-15 business days after order processing, but this may vary based on your location and customs clearance.

Q: Can I track my order?
A: Yes! Once shipped, you will receive a tracking number to monitor your package.

Q: What if I change my mind after ordering?
A: You can cancel within 24 hours. After that, you can return items within 30 days as long as they meet return criteria.

Q: Are there any customs fees for European customers?
A: Yes, import duties and taxes may apply depending on your country. These are the buyer’s responsibility.

 

Need Help?

If you have any questions or concerns about your order, shipping, or returns, our friendly customer support team is here to assist you. Please email us at [support@enzclean.com] or use the contact form on our website.